i loved working in ukol, but there was a few times i worked 4.30pm-1pm and then up in the morning at 7am for andother shift. looking back in heinsight i regret leaving.

i moved on and worked my way back and starting working for sky.
a fucking monkey and a parrot could do the job. no challenges. read off screen.

if you phone up sky technical support now, the agents are not trained technically. they are just told where to go and what to say.

i feel for everyone who has sky.

i got fired from sky for saving a customer money and for saving others their time. instead of reading off the screen i told the ustomer what was wrong straight away.

now im and unemployed 17 year old with a 8 week old daughter.
i provide broadband technical support over the mobile or to peoples houses locally.

i have worked for sky bb tech, bt broadband tech, ukonline tech, and along side talktalk,aol,orange and even virgin media.
if you need some advice 07594012554

use the
checker below to find out. To get accurate results make sure that you
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about a month ago we had a prob with the phone lines in our street, and obviously our broadband connection was afftected. after a week or so BT faxed the fault but the broadband remained dead, BT advised we speak to sky and here the problems began.

first call i explained the prob – phone line recently fixed and now no adsl light on the router. their technical support peaked in its incompitence when i was asked is the router was plugged into the mains, after explaining previously that all the lights other than the adsl one were lit! we went through all the nonsense of changing micro filters and plugging into the test socket etc that clearly were not the problem from the outset.

About a dozen phone calls on and numerous broken promises to call me back still no BB, but it now seems sky have identified the problem as being with BT at the exchange end HURRAH they have deduced the obvious fault after a mere 3 wks or so!!! wheather it will ever be fixed who knows….

is there a complaints line, or perhaps an industry regulator i can complain to? the service really is rubbish and their tech support truly useless. As a reasonably techy minded person i can tell when im being bull*hitted and these guys seem to be trained in it.

Anyway i went round and his comp and network is fine so the logical solution its a problem between the line and router (power of elimination ). Anyway he phoned up sky and i told him to get tuff with them and tell them that there is no adsl light. 5 customer services reps later a load of stupid solutions and was told they will get back to him in 48 hours which i dont think will happen. We even told them what to do we said why cant you contact BT and ask them to check the line etc which is pretty much first procedure surely lol bt are known to make mistakes:) this seemed to fall on death ears so be interesting to see what they come up with.

I had another workmate who used Bt open broadband he had connection for a couple days then it dissapeared a few solutions and couple calls and they decided to send an engineer to the exchange who promtly fixed what ever was causing it why cant sky do this.

I myself use Pipex broadband have done for 4 years. They have knowledgable staff on other end and know what there doing. iv had a few connection issues 2 were my end in the end (faulty filters bad line instalations.) each time though they offered to send an engineer out said if it turned out to be my end i would be charged 50 pounds which is fair enough but that i wouldnt need to pay this if it was fault there end cant say fairer than that.

I know pipex have now been bought by tiscalli but to be honest iv signed up to a new 12 month contract with a higher speed and have had no problems at all and i am very impressed so for you guys looking for a isp that knows what it is doing visit http://www.pipex.com there more expensive but i dont mind paying more for a better service and they have english call centers hope this helps and now there part of tiscalli maybe they will show tiscalli how to do a proper job

idiot.

I was having major issues with customer service from tiscali, and since I already have the full sky tv package I decided they were the logical choice for my broadband.
Man what a mistake, their customer service is worse, and now I have an incredibly unstable connection on a second rate netgear router which looks like a childs toy compared to my old D-Link.

Personally my little faith in the entire industry has been torn to shreds, I have no doubt sky and tiscali are actually providing a quality of service that is down right illegal, and I expect many other big name providers are exactly the same.

What I will say to anyone having problems with sky is just give up, tell them where to stick it, and go with pipex. Not the cheapest but they seem like the only reliable isp around at the moment.

Surely only a complete nerd would notice that they’re only getting speeds of 4 Mbps (as opposed to whatever) whilst surfing the internet for everyday use. I started off with NTL broadband at 2MBps and didn’t even notice when they upgraded my line free of charge to 4Mbps until I went on their website and saw the news about a month after they’d done it.

Unless you spend time (probably illegally) downloading shedloads of films, music and filth
from other people who coincidentally have extremely high bandwidth- how the heck are you going to notice? It still takes a split second to open a web page no matter if you have 4Mb or 4Tb broadband, and there isn’t much difference when streaming either.

If you have to go to a geeky website or delve into your PC to check your speed and bandwidth then it obviously isn’t that bad. And it is people like you that are forcing others with REAL problems to wait for so long.

Get over it.

after fixing it at about 730 pm they said by the way afyter 8 pm i can never get onto a website. so i laughed and said ok ( they were old and non comp literate, ) but sure enough 8pm to the second the download stopped, website failed to load and well that was it..

30 mins passed several router reboots and it finally came back on.

subsequently i have spoken to several people in swansea area where the same thing happens at the same time.
To me sounds like they are kicking off users at peak times to save on bandwidth… which would be a breach of contract by sky,.,..